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Terms & Conditions


These terms and conditions shall apply to and govern all contracts between us, Sadlers Carton Stockholders Limited (“The Seller”) and you (“The Buyer”). These terms & conditions shall apply as the complete and exclusive terms of each contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt, acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller. By opting to submit your credit application, you acknowledge that you have read, understood and agree with our standard terms and conditions (a copy of which is available at terms-and-conditions) and that they are legally binding and apply to all sales.

Prices and Ordering

All prices for goods and services are in pounds Sterling and exclude Value Added Tax ("VAT"). The relevant rate of VAT ruling on the despatch date will be applied to all invoices. If the Buyer places an order via the Sellers web site the price payable for the goods will be set out on the web site at the time the Buyer places the order. Whilst every endeavour will be made to maintain the prices The Seller reserves the right to alter prices at any time without prior notice. Should expedited delivery be agreed and require overtime or other additional costs these additional costs can be charged. Work carried out at The Buyer’s request whether experimentally or otherwise will be subject to an additional charge. Whilst the Seller makes every effort to ensure the accuracy of stock levels in the unlikely event that the Seller has accepted an order for an item that is no longer available an alternative will be offered. If the alternative is not acceptable and The Buyer has already paid, a full a refund or credit note will be offered to The Buyer. For bespoke customised products every endeavour will be made to deliver the quantities ordered however it will be a term of contract that margins of 10% for over makes shall be accepted and paid for in full by The Buyer and any shortages will be refunded by The Seller.


The Seller will endeavour to despatch orders placed via The Sellers web site on the order date provided orders have been received before 2pm Monday to Friday. Orders will not be despatched on Bank Holidays and during the Christmas closure period. For all other orders placed by fax, email, telephone or any other method, an estimated date of delivery will be given to the Buyer at the time of ordering however the date of delivery may be subject to change. Any date of delivery given by The Seller to the Buyer shall be an estimated date only and while The Seller will always endeavour to comply with any such date The Seller shall not be responsible for late delivery. Without prejudice to the generality of the forgoing The Seller shall not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable control.


For all orders placed on The Sellers web site and received by the Seller before 2pm Monday to Friday delivery of “packs” will be the next working day and delivery of “pallets” will be either next working day or within 2-3 working days dependent upon which delivery option was selected by The Buyer. It is the Buyers responsibility to be available to receive their order in full, failure to receive delivery will incur additional delivery charges which will be payable in full before goods are released. For all orders placed online (through the Sellers Website) where goods have not been delivered, the Buyer must report non-delivery within 7 days of order date. The Seller will issue a unique complaint reference number to enable the Buyer to confirm non-delivery of order by fax or email upon which the Seller will confirm receipt. Failure to register non-delivery of goods after 7 days of order date will not be considered for a refund or compensation. Where the Buyer does not accept delivery the Seller is entitled to treat the order as cancelled. The Buyer will be entitled to a refund less the transport costs of returning the goods to the Seller. The Seller will be entitled to charge the Buyer a restocking fee of no more than 20% of the value of the goods. Additional delivery charges incurred by the Buyer due to not being available to take delivery of goods ordered will not be refunded. If the Buyer is unavailable to accept delivery between the hours of 8am and 5pm, Monday-Friday, then a redelivery charge will be incurred at the Buyer's cost. 


The option to collect an order is available by appointment only when the order meets the minimum requirements as set out in Delivery Information. Collections must be made in an appropriate vehicle; cars are not suitable.


In the absence of the express written agreement of the Seller to the contrary all orders placed with The Seller prior to offering credit facilities will only be accepted on a pro-forma basis. The Buyer will be primarily liable for all sums due to the Seller in respect of any order placed irrespective of whether or not such Buyer is acting as principal or agent. If the Buyer has a credit account with the Seller payments shall be made 30 days from the end of month of delivery or by the last day of the month following the invoice date, whichever is the sooner. If payment is not made on the due date the Seller, without prejudice to its other rights hereunder shall be entitled to charge, in addition to any monies due hereunder, interest on the overdue outstanding amount at the rate of 4% per week in force from the date the monies first became due until the outstanding amount is paid.

Returns & Guarantees

If The Buyer orders goods in error the goods can be returned to The Seller within 14 days of invoice date at The Buyers own cost. Provided the goods are unused and undamaged and in their original packaging the Seller will offer a full refund or credit note. Goods ordered in error will not be considered for a full refund or credit note after 14 days of invoice date. If goods are faulty or damaged The Buyer should inform The Seller within 7 days and obtain a complaint reference number from The Seller. Photographic evidence of the damage should be provided to enable The Seller to investigate the complaint. No goods will be considered for a full refund or credit note unless The Buyer has received a complaint reference number from The Seller.

Retention of Title

Goods shall remain the sole and absolute property of the Seller as legal and equitable owner of the goods until payment of all sums due to the Seller from the Buyer on any accounts whatsoever have been received in full by the Seller. Where payment is made by cheque the Seller shall be treated as not having received payment until that cheque has been honoured and the amount credited to the bank account of the Seller. The Seller shall be entitled to serve notice on the Buyer indicating its intention to retake possession of the Sellerʼs goods if the Buyer is in breach of the payment terms under this Contract or if the Seller reasonably considers that its property is in jeopardy. On receipt of such notice, the goods shall immediately be made available for collection by the Seller or by its agents who shall have the right to enter upon any land, building or vehicles of the Buyer to take possession of its goods.

Password & Security

As a registered user of the Sellers Web Site the Buyer accepts responsibility for maintaining the confidentiality of their password and account details and is fully responsible for all activities where their password is used. The Buyer agrees to immediately notify The Seller of any unauthorised use of their password or account.


To the fullest extent permitted at law, The Seller is providing a website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, The Seller does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Consequential Loss

Without prejudice to the generality of the foregoing provisions The Seller shall not in any event be liable to the Buyer in contract or tort or otherwise for any direct, indirect or consequential loss or damage whenever or howsoever arising.

Right of Recission

The Seller shall have the option (without prejudice to any of its other rights against the Buyer) by notice in writing to the Buyer to rescind any Contract between The Seller and the Buyer or to suspend delivery in the following event: If the Buyer is in breach of any term of the same or any other Contract with The Seller and/or (b) If the Buyer enters into any composition or arrangement with or for the benefit of its creditors, or have a receiving order in bankruptcy made against him or (if a corporate body) goes into liquidation either voluntary or compulsory or under supervision or have a receiver appointed over all or any of its assets or if the Buyer threatens to cease trading.

Force Majeure

The Seller shall not be liable for failure to perform the Contract whether wholly or in part if the failure is caused wholly or partly by any circumstance or circumstances outside the control of The Seller. This includes any act of God, war, strike, lockout or other industrial dispute, fire, flood drought, legislation or other cause beyond the Sellers control.

Contact with Delicate Substances

Where the goods supplied consist of containers, wrappers or other articles intended for use in connection with any food, drug or substance of a volatile, delicate or fragile nature, the Buyer shall satisfy himself that such food, drug or other substance is not or is not likely to be affected by any material used by The Seller in the printing of or manufacturing of or supplying of such wrappers, containers or other articles. The Seller shall not be liable to the Buyer in respect of any claim alleging that such food, drug or other substance has been adversely affected and the Buyer shall indemnify and keep indemnified the Seller from and against all liability by third parties in respect of any claim that any such food, drug or other substance has been adversely affected and caused the third party loss damage or expense.

Size and Specifications of Materials

All sizes and specifications referred to on the website or specified by email, fax, telephone or by any other method are approximate only and are liable to variation without notice.


These conditions and all other terms of Contract shall constitute the entire understanding and agreement between the Seller and the Buyer. These Terms and Conditions are governed by and are to be construed in accordance with the English Law and fall within the exclusive jurisdiction of the English Courts.

Registered Office:
Sadlers Carton Stockholders Limited,
10 Tilton Road, 
Small Heath, 
B9 4PE.

Company Registration Number: 1339354
Vat Number: 313 6241 93